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TERMS AND CONDITIONS General Terms And Conditions For This Website

Shipping Policy

We will deliver any where in Australia. We use a combination of Australia Post Express Post and Couriers Please for all our deliveries. All parcels must be signed for, as a safety precaution, and will not be left at the front door. It is beter to supply a day time address. If not at home the courier service will attempt to make the delivery the following day.

Flat rate shipping Australia Wide $12.50, oversized items like Spearguns, Tanks & Weights not included in this flat rate price.

Please allow 3 - 10 working days for delivery.

Deliveries can be arranged to any other country throughout the world but freight will be charged at the prevailing rate to that country and will be invoice to you.

In the event that the the product is temporary 'out of stock' we will contact you immediately.

Returns

  • This guarantee warrants that at any time during the first 7 days of purchase, your product fails to meet your expectations, that product may be exchanged.
  • If you need to return product to us for any reason, you will need to provide us with a copy of your sales receipt and the reason for return. A credit will not be issued but goods may be exchanged for a different style or size if necessary.
  • Note that only goods which are in absolute new condition can be exchanged.
  • Note that we want you to be a customer for life so we will do everything in our power to assist you with any customer services issues, however please note the above.

Faulty goods?

  • Every order is inspected before it leaves our offices; this is to ensure you receive your items in good condition.
  • If your product for some reason has become faulty due to a manufacturing fault then you need to contact us on our email address dive@kirradive.com. Please note that Faulty goods should be returned within 14 days of receipt.

 

Online purchases?

  • Kirra Dive must be paid in full before we ship goods out,
  • Trip or Course Purchases: Once Kirra Dive is paid in full, you will then be booked on the trip or course you ordered.
  • To cancel and get your money back: You must give 24 hours notice via email (dive@kirradive.com) to Kirra Dive.
  • To Cancel within 24 hour: we offer no refund, except in cases where we can fill (replace) your position on the course or trip. We will put in every efford to fill (replace) your position so we can refund the full amount to you in the same way you paid Kirra Dive. eg: Course Books and Crew packs for education are NOT refundable.